For admins

Requires the Support inbox permission. If you don't see this button, ask an administrator with Invite and manage users.

Reply to writer questions

Read a writer thread, reply as ItemLoom Support, and set the thread status.

Read a writer thread, reply as ItemLoom Support, and set the thread status.

  1. Open Support inbox.
  2. Open the thread. Your replies are labeled You (ItemLoom Support). The writer sees those replies as ItemLoom Support.
  3. Write a reply, then select Reply in thread.
  4. Set Status to Open, Pending, or Resolved.

Under Status, Open shows Needs attention from ItemLoom Support. Pending shows Waiting on the writer to reply. Resolved shows Resolved. No further action needed.. Status history on an item shows the real name of the person who changed the item.

If the inbox is empty

The empty-state heading is No support threads.

Item writer? See Ask support a question.

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